(416) 675.3700 | (866) 299.8725
15 Tidemore Avenue
Etobicoke, ON
M9W 7E9
Tel: 416-675-3700
Toll Free: 1 (866) 299-8725
Fax: 416-747-8878
Email: customerservice@upak.net
Tel: 416-675-3700 ext. 2
Toll Free: 1 (866) 299-8725
1740 McPherson Court
Pickering, ON
L1W 3E9
Tel: (905) 839 8365
Customers are at the heart of the U-Pak business, as they are the individuals who drive our success by purchasing our goods and services. Their continued support enables us to sustain our operations and fulfill our commitments to our employees, communities, and the environment. To serve our customers effectively, we engage with them through various initiatives. These include dynamic sales and marketing programs, engaging promotional activities, robust quality programs, on-site education and awareness campaigns, regular communication through newsletters, webpages, and social media platforms, fostering innovation, hosting special events, and building strong on-site client relationships.
Contractors are invaluable partners in supporting our operations, providing specialized services and expertise that enable us to run our businesses effectively and efficiently. We prioritize the well-being of our contractors by offering comprehensive start-up Health & Safety training to ensure a safe working environment. Additionally, we adhere to purchasing policies and practices, establish clear subcontractor services agreements and procedures, and conduct regular subcontractor KPI (Key Performance Indicator) reviews. These measures ensure that our contractors meet the highest service and performance standards.
Suppliers are essential partners who provide us with the goods necessary to sustain our business operations. We rely on our suppliers to keep our plants and offices running smoothly. Our supplier relationships emphasize transparency through clear and well-defined purchasing policies and practices. We also maintain strong accounts payable policies and procedures, ensuring a mutually beneficial partnership that supports our business needs and fosters a productive and collaborative working relationship.
Profitability is a cornerstone of business success, reflecting the extent to which net revenues exceed operating and administrative expenses, interest charges, and income taxes. It empowers our business to allocate resources towards investing in its people and equipment, ensuring future growth and prosperity. U-Pak achieves profitability through various strategic initiatives, including sales and marketing programs, strategic planning, route optimization, operating budgets, and comprehensive financial performance reviews.
Capitalization plays a pivotal role in how a company funds its ongoing operations. It encompasses profit reinvestment, financing, and shareholder investments, providing the necessary resources to sustain current and future business activities. U-Pak maintains effective capitalization by implementing sound corporate governance policies and practices, ensuring prudent financial management and resource allocation.
Capital expenditures are integral to our operations as they involve tangible assets that support our business activities. Reliable and well-maintained assets are essential for operating and expanding our operations. At U-Pak, we prioritize capital expenditures by implementing comprehensive capital expenditure programs, adhering to equipment maintenance programs, and upholding facilities maintenance programs. This enables us to optimize our assets and ensure their longevity.
Cost control is a continuous process that enables us to monitor, evaluate, and manage business expenses effectively. It is crucial for maintaining competitiveness in a dynamic marketplace. To achieve cost control, U-Pak employs centralized purchasing policies and practices, which optimize expenses and maintain cost efficiency throughout our operations. By implementing these measures, we can effectively manage costs while delivering value to our customers.
Acquisitions & Partnerships play a vital role in U-Pak’s business growth. By purchasing or combining operations with external companies, we accelerate our progress. This is achieved through strategic planning, corporate governance practices, and a thorough due diligence policy.
Organic Growth is another avenue we pursue to increase sales using internal resources. Leveraging our existing businesses and knowledge, we expand our services. This approach relies on strategic planning, effective sales and marketing strategies, and strong corporate governance practices.
Risk Management is an integral part of our business. We make informed decisions and avoid potential pitfalls by identifying, analyzing, and managing risks. U-Pak’s comprehensive risk management strategy encompasses various programs, reviews, and controls related to partnerships, brokers, inventory, operations, safety training, and environmental performance.
Research and Development (R&D) drives our commitment to continuous improvement and innovation. Through R&D, we discover and apply new knowledge to address challenges and develop new products and services. U-Pak’s R&D strategy embraces open innovation, strategic alliances, knowledge management, and technology innovation.
The right combination of products and services is essential to meet customer needs and achieve profitability targets. U-Pak optimizes the product and service mix, considering the product life-cycle and customer preferences.
Product and Service Quality is at the core of our operations. We prioritize meeting and exceeding customer expectations to ensure immediate opportunities and customer satisfaction. Our commitment to quality is evident through robust assurance programs, certificates of analysis, statistical process control (SPC) measures, and key performance indicators (KPIs).
At U-Pak, we prioritize the health and safety of our employees through a comprehensive program that includes Health and Safety Committees, regular Safety Talks, Start-up Meetings, and Safety Training. By involving employees in decision-making, promoting communication, and providing education, we create a safe work environment where everyone is empowered to protect themselves and their colleagues.
We also recognize the importance of training and development in helping our employees succeed in their current roles and prepare them for long-term career growth. Our Training & Development program includes Orientation Training for new hires, On-the-Job Training for practical skills, and Individual Training Plans tailored to individual needs and goals. By investing in our employees’ growth, we support their professional development and contribute to their overall success.
Moreover, our total compensation program is designed to provide comprehensive rewards that meet employee needs and expectations. We offer competitive wages, performance incentives, vacation allowances, group health plans, and pension plans to ensure employees feel valued, motivated, and satisfied. By providing fair and competitive compensation, we attract and retain highly qualified individuals who contribute to our organization’s success.
